Frequently Ask Questions (F.A.Q)

ContactF.A.Q

F.A.Q


General

  • How do I open an account with you?

    Opening a web hosting account with HostBangla is as easy as 1-2-3. All you require to do is to spend few minutes to fill in our Sign up form. After that decide one of the payment methods and submit the payment. Your web hosting account will be created instantly. In a few minutes you will receive welcome email with the instructions how to upload your site to our server and how to log in your control panel, create email accounts, administer your web space etc.

  • How do I check to see if the domain name which I want to register is available?

    Please navigate to the Domain Registration section. Then search for domain name availability using domain name availability checker. Use the form on this page and fill in the domain name you want to check and select TLD (e. g .com). If the domain name is free to registration then u will have "Add to Cart" button to add it in your cart. You'll have options to change your currency method too.

  • I want a website but I don't know anything about creating one. What offers do you have to get me started?

    All HostBangla customers can take the advantage of our easy-to-use packages. Choose one of them according to your requirements; add your website content and you can introduce your new website to the entire world in a few minutes


Hosting

  • What is Web Hosting?

    Web hosting is the act of renting space and bandwidth through a company so that you may publish your web site online.

  • What is Shared Hosting?

    Shared hosting is where multiple websites are hosted from a single server. Each of the websites shares the resources (disk space, data transfer, etc.) available on that server. Users are provided Control Panel access to their web hosting account, but do not have root level access to the server their account is on. This means that multiple customers can be hosted securely on a single server, but each retains control of their own account. Overall management and maintenance of the server – sometimes referred to as server management or System Administration – is the responsibility of the web host.

  • Who should use shared hosting?

    Shared hosting is particularly useful for small to moderate sized websites that don’t require extensive server resources. With the lowest cost and basic functionality, Shared hosting is ideal for informational, ecommerce, personal and blog sites, staging environments, or any website with low-to-medium traffic volume. Sites that are "mission critical" (commercial and deep ecommerce or database-driven sites) may benefit from VPS or dedicated hosting.

  • What is Virtual Hosting?

    Virtual hosting simple refers to the fact that your site is on one server, and that this server hosts multiple sites. You are virtually shared - your site will not be the only one on this specific server. Very few sites would actually need the power of a dedicated server, so this option provides to be a reliable and cheap solution.

  • Do you provide technical support with VPS Hosting?

    Your Windows VPS server is self-managed just as you would a standard dedicated server. You'll have full access to the server and are expected to have a certain level of technical expertise at operating a server. However, you're not alone. If you require additional assistance in managing the server you can take support tickets and our team of system administrators will assist.

  • What is dedicated Hosting?

    The Dedicated Hosting environment provides an exclusive server or servers devoted solely to your web site. You do not share a server with other customers, as with shared hosting.

  • When do you need a Dedicated Server?

    While simple, text-based sites are better suited for a shared server; enterprise-level web sites operate much more efficiently on a dedicated server because the dedicated hosting environment provides higher reliability, increased performance, greater security and exclusive use of system and network resources. Therefore, those sites that have high traffic, secure information, a high number of visitors or complex applications (i.e. e-commerce, dynamic content, database applications and multimedia applications) are better suited for a dedicated server.

  • Why shouldn't I choose dedicated server hosting?

    Dedicated server hosting is powerful, yet expensive. If your site doesn’t require huge resources or third party applications to operate, you are probably not a candidate for dedicated hosting.

  • How dedicated server helps?

    Dedicated hosting offers many enticing features such as:

    • You do not have to purchase or maintain your own equipment.
    • Better website performance due to dedicated machine(s).
    • No chance of your website being affected by another website on the same box, as in shared hosting.

  • Can I upgrade my reseller account from any plan?

    Yes, you may upgrade your account anytime by simply placing a request to Support. Your account will be updated right away so that you may start using the features immediately.

  • Can my customers contact you for support directly?

    No, all the support must be channeled by you.


Domain

  • What is a domain?

    Strictly speaking, it is a name, But in common usage we are often referring to the most basic part of a group of domain names (e.g. HostBangla.com being the domain behind the names www.Hostbangla.com and ftp.Hostbangla.com and http://Hostbangla.com/). In this sense it is more like an address (123 some street) for an infinitely expandable house (so you can just keep adding suite numbers :-).

  • How Do I Register a Domain Name?

    Registering a domain name is very easy. First you will have to make sure that the domain you want is available – Go through our Domain registration section. Select Your require Domain name (e. g. Com, org or Net), Check availability, If available then add it to your cart. Make Sure to select the period of Domain Usage. Then Go through Configure Step where you may configure your custom name Server.


Webdesign

  • How long will it take for my web site to be designed?

    The timescale of a website design project is often dictated by the client. If you have a deadline in mind we will endeavor to meet it for you. The most common delay in the creation and completion of a new website is waiting for content (text/images) to be sent to us by the client.

  • Will we need to have a meeting in connection with the website design?

    In the majority of cases a meeting isn't necessary and most of our websites are generally completed with contact via email and telephone only. We place suggested website designs onto the Internet in a private place where only yourselves and us can view the content. We then liaise with you regularly to discuss the web designs in order that the website design and functionality is exactly as you wish.

  • Once my website design is completed -what aftersales service do you offer?

    We fully support any website we design and are always available should you encounter any problems or require any enhancements. We offer web site maintenance so that your website need never get out of date

  • Do I have to keep my website with you forever, or can I move it to another supplier to host it if I wish?

    You may move your website to another web hosting service at any time. Once your website design has been completed, we send you a copy of the website on CD/DVD. This copy of your website is for your retention

  • In what format should I supply words and photographs about my business for my new website?

    It is helpful to us if you are able to provide text and photographs in electronic form - for example, the files output by a digital camera and the words in MS word or similar format. If this is not possible, we can help get your information ready for use on the website.

  • Will my website design be "Search Engine" friendly?

    All our websites are created with search engines in mind and the website design is compliant with search engine guidelines. It is a good idea for your website to be re-evaluated in time as over a period of time the search engines do alter their rules and algorithms and you will want to be certain that your website is kept up to date and complies with new rules etc.

  • I hear that there are hidden costs associated with web design services. Is this true?

    No. We discuss with you your website requirements and then price accordingly and once you have placed an order for your website design with us, that price is strictly adhered to.

  • How do I update my website?

    There are many different methods which can be used to update websites. The method you choose and the functionality we build into your website design is solely up to yourself although of course we will be glad to advise you which method will suit your needs. If you have a small website consisting of just a few pages and will only wish to make changes very infrequently, then usually it is more cost effective simply to ask HostBangla to carry out these changes for you. Other methods which are frequently chosen are largely dependant upon how much data or information and pictures you have and how you store this information at present.

    We can provide an on line content management system where you can either update individual products/pages/services or particular sections of your website. E.g. company news. Alternatively we can provide functionality such that you can upload your entire product ranges to the website in one action using spreadsheets etc. We can also add databases if you wish.

  • Will everyone see my web site the same?

    Your website visitors will see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design sites with that in mind and preview them in several browser types and resolution settings before publishing. Obviously as technology alters then eventually all websites may need reevaluation.

  • Do you guarantee that my site will always be available?

    No web hosting service can guarantees 100% uptime. However we can say that our servers have had 100% up time for many years. Should our servers have any problems we do have the necessary backups in place to deal with this issue very speedily!

  • Do I need to install any software?

    No is the simply answer.

  • How much will a website cost me?

    It depends on your requirement.

  • How many pages can I have on my web site?

    As many as you like. From a search engines point a view - The more the better!

  • I already have a website and I need it updating, can you help me?

    Yes, we would be happy to look at you existing website and give you a quote for updating.

  • What if I do not like the design?

    If you do not like the design which we have suggested for you, we will discuss further with a view to ascertaining what type of design you would like to see and then place another "suggested design" in your web area for you to view. We would not like to think that you are not happy with the final website design. Our aim is to design for you a website specific to your requirements which you are completely happy with.


SEO

  • Why doesn't my Web site rank very well in the search engines?

    Having your website rank high in the search engines is a science and the rules for search engine optimization (SEO) are always changing. Here are some reasons why you may be having poor ranking:

    • Incorrect usage of the TITLE tag or no TITLE tag content.
    • Too many occurrences of the same word in a page (spamming).
    • Missing H1 and H2 heading tag content.
    • Missing ALT tag content in your graphic links.
    • No meaningful content in the first 250 characters on each page.
    • Less than 200 words per page.
    • Very few pages on your website.
    • No links from other websites to your website (link popularity).
    Also, you should always submit your site to any search directories manually. Please do not use automated submission services.

  • How long does it take for SEO results to kick in?

    The amount of time required to see results of search engine optimization work range anywhere from 30 days for existing sites in local or niche markets to 24 months for new websites in a competitive of national/global market.

  • What is my site ranking dependent on?

    Site ranking tends to be "cumulative" and is dependent on the following factors:

    • The specific keyword phrases (search terms) that have been targeted
    • The overall competitiveness of your industry - how many players are there
    • Whether you are targeting a regional, national, or international market
    • How well ranking is monitored and the site tweaked over time for SEO improvement
    • The progress of your reciprocal linking campaign
    • number of competitor sites achieving new ranking themselves

  • Does every page of my website really need to be optimized?

    In a word - yes. Every page of a website can be a potential entry point for visitors. You can't predict which page or pages will be ranked the best for specific keywords. As such, each page must be individually optimized to for optimal ranking. Collectively, all pages of your website reinforce the common "theme" of the site, which also can help boost ranking. Don't assume that your home page is the most important page on your site.

  • Why are SEO services so expensive?

    SEO is a highly-specialized craft requiring much research, forethought, skill and can be extremely time-consuming to implement correctly. However, compared to offline and print advertising, SEO is quite cheap. The cost of having your website SEO optimized is by far the best advertising dollars spent and the return on your investment (ROI) can be very great.

  • Can you guarantee a number #1 position in the search engines?

    Nobody can guarantee a number #1 position or specific ranking for your site for a given keyword phrase. There are simply too many factors beyond anyone's control - the search engines changing their ranking algorithms, efforts made by competitors, and new sites being added to the Web.

    Obtaining a specific ranking is analogous to managing a portfolio. Your financial advisor will do their best to monitor the stock market and other indicators and to make sure your portfolio is managed to the best of their abilities. However, your advisor cannot guarantee that your portfolio will be at a specific dollar value or even that the amount will be up at all by a given date.


Package

  • What are packages?

    We have listened to our customer’s feedback over the last few years and our customers have been demanding easier and more tailored packages. So we sat down, looked at the packages people were buying, looked at your feedback and designed the mix package! Mix packages allow you to tailor your hosting needs easily and at great prices with various choices. The power of these packages is you don’t need to do anything at all, all you have to do is order per your requirements and we’ll do the rest of! Such as hosting, designing with available domains!

    Caution: Although we have planned these packages according to our customer’s critters but we do not prefer these for corporate top levels.

  • Do I still get all the other things you usually get with hosting packages?

    Yes, you do. These include: a free domain name, 24x 7 supports, control panel, webmail…the list goes on per your requirement.

  • Can I still buy other hosting packages?

    Of course! Freedom is your right!

  • Get a free domain name with packages.

    All varieties of packages come with a free top level domain name. Choose from .com, .org, .info, .net or .biz at no additional cost


Bill and Copy